Terms and conditions of use
On clothing sales, refunds or replacements are available on request for faulty or damaged clothing - a refund or replacement will be provided once Deejay Space receive the returned item. Please note, the item can not be previously worn.
On pre-sales, Deejay Space will announce the date of shipment during the sale. However, unforeseen circumstances could delay this. We promise to communicate any issues that may arise and will inform all customers of the new delivery date.
For all accessories, Deejay Space do not provide technical support. These items come from 3rd Party Suppliers, therefore, we hold no responsibility on the mechanics nor functionality of said products. Deejay Space follow the guidelines set by each 3rd Party Supplier(s) warranty.
For hardware, all items sold by Deejay Space carry a manufacturers warranty. The warranty period may vary between manufacturers.
Digital downloads - links are sent to you on confirmation of your order and they are also available from your account main page, if you have registered. Download links expire after 60 days. The links work for a maximum of 6 downloads per file. Deejay Space are unable to re-issue download links after the expiry date and/or the allocation of downloads has been exceeded and/or the purchase was not made using a valid registered account. Please understand that Deejay Space cannot issue refunds on digital download products. All download sales are final, from the point of payment or from the start of the download.
CONDITIONS OF BUSINESS
1. This website is operated by Deejay Space.
2. By purchasing something from our store, you agree to be bound by the terms and conditions contained in this document.
3. The Deejay Space exporting price band to the EU and Rest of World (RoW) does not include the Value Added Tax (VAT) rating - the pricing is as advertised - sales invoices will not show any VAT.. EU Registered Companies that are Deejay Space Resellers will be included within the 'single market' as zero rated.
4. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.
ONLINE SHOPPING
5. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
6. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
7. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
8. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
9. Your order will only be accepted by us once your goods have been dispatched.
10. Loyalty points are only available to registered customers. The points system gained and redeemed can change at any time. The loyalty point system is always under continuous review.
DELIVERY
11. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
12. All shipping costs are calculated by weight. Shipping costs will be continually reviewed and are subject to change at any given time.
ORDER CANCELLATION
13. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
14. Where items have not been dispatched prior to a cancellation request our refund policy will apply.
15. Where you have ordered a personalised item, such as event tickets or e-vouchers - you may not cancel for a full refund.
LIABILITY AND INDEMNITY
16. Deejay Space shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
17. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
JURISDICTION
18. These terms and conditions shall be governed in accordance with the laws of Italy and are subject to the exclusive jurisdiction of the courts of Italy.
ENTIRE AGREEMENT
19. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Deejay Space whether written or oral.
GENERAL
20. We may change these terms and conditions at any time.
21 Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
22. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.